Effective Date: July 21, 2026

Thank you for using Muah. This Refund Policy explains the terms and conditions regarding refunds for purchases made through our application.

Muah is operated by WISERING PTE. LTD. ("we", "us", or "our"). By making a purchase through Muah, you agree to the terms outlined in this Refund Policy.

1. Digital Products and Services

Muah provides digital products and services, including but not limited to:

• Premium membership subscriptions;

• Virtual coins or credits;

• Digital gifts and other virtual items;

• Additional features or benefits available within the app.

Due to the nature of digital products, purchases are generally final and non-refundable once the digital products or benefits have been delivered to your account.

2. Subscription Purchases

For subscription-based services:

• Your subscription benefits become available immediately after successful payment and activation.

• Subscription fees are charged according to the subscription period selected at the time of purchase.

• Unless canceled before the renewal date, subscriptions may automatically renew according to the terms provided during purchase.

You may manage or cancel your subscription through your Apple App Store or Google Play account settings.

Refund requests for subscriptions will be reviewed in accordance with applicable platform policies and this Refund Policy.

3. Virtual Currency and Digital Items

For purchases of virtual currency, coins, credits, gifts, or other digital items:

• Purchased items are delivered immediately after successful payment.

• Virtual items that have already been delivered or consumed are generally not eligible for refunds.

• If you believe your purchase was not properly delivered due to a technical issue, please contact our support team for assistance.

4. Refund Eligibility

A refund may be considered in limited circumstances, including:

• The purchase was not successfully delivered due to a technical issue;

• The transaction was charged incorrectly due to an error;

• A duplicate charge occurred;

• Other situations required by applicable laws or platform policies.

Refund requests must include sufficient information, such as:

• Order ID or transaction receipt;

• Account information associated with the purchase;

• Purchase date and product details;

• A description of the issue.

We will review each request individually and provide assistance where appropriate.

5. Third-Party Payment Platforms

Purchases made through:

• Apple App Store; or

• Google Play Store

are subject to the refund policies and procedures of the respective platforms.

If your purchase was made through Apple or Google, refund requests may need to be submitted directly through the relevant platform.

6. Contact Us

If you have any questions regarding refunds or your purchase, please contact our customer support team:

Email: muah-pay@wiserng.com

Please include relevant purchase details so that we can assist you more efficiently.